TERMS AND CONDITIONS

The Important Bit...

We founded The Regalrouge Shop with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Puppy in Red Cushion
 

Last Updated: 26.08.2021


Please see below The Regalrouge Shop’s Terms and Conditions. By making a purchase you are legally binding yourself to these Terms and Conditions. Please read carefully before making a purchase.


Sale

When a customer makes an order, each step on the website allows the customer to check and amend any orders before they are processed. The customer must ensure the order is correct before the payment is made. It is the customers responsibility to make sure they’ve followed the order process correctly.


When an order has been made by a customer, we have the right to reject it and will let the customer know as soon as possible if the order cannot be fulfilled.


A contract is formed as soon as the customer receives confirmation from us, the seller. The customer must ensure the seller is notified as soon as possible if there are any errors.


Payment must be accepted before goods are dispatched for delivery.


Delivery

Free delivery over £100.

48 hour delivery as standard.

All stock items will be dispatched within 48 hours.

ID tags are processed and dispatched within 24 hours of ordering, excluding weekends.


Returns

Returns are accepted at customers cost, excluding handmade, or personalised items and treat items.

Snuggle beds must be unopened at in original vacuum packaging to be eligible for a return.

In the event that you do have a faulty item, we can arrange a return, replacement or refund.


Handmade and Personalised Items are made to order and cannot be returned unless deemed faulty by the supplier/seller.


Opening Hours

Mon to Fri 10am - 6pm

Sat 10am to 2pm

Sun CLOSED


Forest of Dean, Gloucestershire UK